![]() And, don't get me wrong - problem solvers are still a highly desired skill set but it's not a game changer which we all need. It's a paradigm shift - as a leader its your job to create the space for people who can work on unknowns - don't cage their thinking with current business models. ![]() For this parameter region, nevertheless, a conservative force is exerted by the representatives of the current paradigm. What you really need is a bunch of people who can define problems - problems which none of us think are problems!! At least in the context of current and near future - for example: Airbnb and Uber - everyone was okay with traditional hotels and taxis ecosystem until these companies disrupted the market. The occurrence of a paradigm shift becomes more likely when each member of the community attaches a small but positive weight to the experience of his/her peers. let's go back to "problem solvers" - if the focus is on developing (or hiring) problem solvers then you are stuck with catch up game because their strength is to solve a problem - most of the times a well known problem solved by someone else before. Various organizations may have different ways to fuel innovation in their culture but I strongly feel that our basics just aren't right. So, what's missing? Obvious answer is - Innovations which can disrupt the market. We all know that playing catch up game isn't going to give business the desired growth and create the brand reputation. The consumer demands are high and most of the companies are playing catch up games and that's why the "problem solvers" is a top skill set which they look for. While having problem solvers in a high performing team is a must-have, IMHO this shouldn't be a top skill which you should be looking for especially if you are in a dynamic space such as retail and hospitality. ![]() We also spoke about how "problem solving" became a must-have skill set in job descriptions. Some successful leaders explained how they created a task force to solve the problems - proudly called it SWAT, Tiger etc and I could see the sense of accomplishment on their faces. In my recent conversations with peers across industry, I realized how focused we are on solving the problems - problems with customer interactions across channels (buzz word Omni), complex business or technology problems, process problems.
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